Caravan Camping Australia Privacy Policy

Effective Date: August 19, 2025

1. Introduction

Caravan Camping Australia (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website at www.caravancampingaustralia.com (the “Website”), you agree to the terms of this Privacy Policy.

2. What Information Do We Collect?

We collect information that is reasonably necessary for us to provide our services and manage our business. This may include:

2.1. Personal Information:

• Contact and Identity Data: Your name, email address, phone number, and physical address (for billing or membership-related correspondence).
• Account Information: Your username, password, and any preferences you set on your account.
• Payment Data: If you make a purchase (e.g., a membership), we collect payment information. Note: We use third-party payment processors (e.g., Stripe, PayPal), and we do not store your full credit card details on our servers.
• User-Generated Content: Any information you submit to the Website, such as reviews, ratings, photos, or listing details for camping spots.

2.2. Non-Personal Information:

• Usage Data: Information about how you use our Website, including your IP address, browser type, operating system, pages visited, and the duration of your visit.
• Location Data: We may collect general location data based on your IP address to provide relevant content, but we do not track your precise location without your consent.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website traffic, and remember your preferences.

3. How Do We Collect Your Information?

We collect information from you in the following ways:

• Directly from you: When you create an account, purchase a membership, subscribe to our newsletter, submit a review or listing, or contact us.
• Automatically: When you browse the Website, data is collected through cookies, server logs, and analytics tools (e.g., Google Analytics).
• From third parties: We may receive information from our business partners, such as payment processors, to facilitate your transactions.

4. Why Do We Collect and Use Your Information?

We collect and use your personal information for the following purposes:

• To provide and manage our services: This includes managing your membership account, processing payments, and providing you with access to our listings and maps.
• To improve our Website and services: We use usage data to understand how our Website is being used, identify areas for improvement, and personalize your experience.
• To communicate with you: We may use your contact details to send you service updates, newsletters, marketing materials, and to respond to your inquiries.
• To display user-generated content: We use the information you submit in reviews and listings to share with other users of the Website.
• For security and legal compliance: We use your information to protect our Website from fraudulent activity, unauthorized access, and to comply with our legal obligations.

5. How Do We Disclose Your Information?

We may disclose your personal information to the following parties:

• Third-party service providers: We share information with third-party service providers who help us operate our business, such as web hosting providers, payment processors, and analytics services. These providers are only given access to the information they need to perform their services and are bound by confidentiality obligations.
• Business transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the transaction.
• As required by law: We may disclose your information if we are legally required to do so by a court order, law enforcement, or government agency.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. How Do We Store and Protect Your Information?

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorized access. We use secure servers, firewalls, and other technical and physical safeguards to protect your data.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or outdated personal information we hold about you.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable time and in accordance with the APPs.

8. Cookies

A cookie is a small text file that a website places on your device. We use cookies to:

• Remember your preferences and improve your user experience.
• Analyze how you use our Website.
• Serve relevant content and advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Website.

9. Links to Third-Party Websites

Our Website may contain links to third-party websites, such as caravan park operators or other businesses. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies before providing them with any personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, so please review it periodically. Your continued use of the Website after any changes indicates your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: CaravanCampinAustralia@gmail.com